 Great work is done by people who are not afraid to be great. |
| You have to be able to risk your identity for a bigger future than the present you are living. |
| When I left prison, I had to figure out how to embrace my past. |
| You have one big mythology in your favor: Everyone believes that you Europeans are impeccable. But I know you are jerks. |
| A feel-good style can be a symptom of unawareness or lack of caring. |
| I never told a victim story about my imprisonment. Instead, I told a transformation story - about how prison changed my outlook, about how I saw that communication, truth, and trust are at the heart of power. |
| Hope is the raw material of losers. |
| Our worst comes out when we behave like robots or professionals. |
| But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well. |
| I never blamed Pinochet, or my torturers, or external circumstances. |
| When trust improves, the mood improves. |
| Our best comes out when we have honest discussions. |
| That's why we're doing this, to defend our traditions a little. I don't have anything against it (Halloween), but it's not our tradition. |
| I made my own assessment of my life, and I began to live it. That was freedom. |
