 Change should be a friend. It should happen by plan, not by accident. |
| The audience only pays attention as long as you know where you are going. |
| Selecting the right person for the right job is the largest part of coaching. |
| Successful people breed success. |
| We can spend our whole lives underachieving. |
| A rule to live by: I won't use anything I can't explain in five minutes. |
| You have to lead people gently toward what they already know is right. |
| Making a wrong decision is understandable. Refusing to search continually for learning is not. |
| Very few of the great leaders ever get through their careers without failing, sometimes dramatically. |
| Eliminating what is not wanted or needed is profitable in itself. |
| Quality has to be caused, not controlled. |
| Being convinced one knows the whole story is the surest way to fail. |
| In a true zero-defects approach, there are no unimportant items. |
| You don't have to be noisy to be effective. |
| Slowness to change usually means fear of the new. |
| The great discoveries are usually obvious. |
| No one can remember more than three points. |
| Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. |
| If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow. |
