 We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product. |
| There is nothing in the company that is either above or below me, as far as I'm concerned. |
| Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. |
| There are companies that are cutting their costs by over 50% by offshoring. |
| So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services. |
| So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video. |
| We have believed at CA that consolidation of this industry is something that was required ten years ago. |
| I think that a lot of companies are still amazingly price sensitive. |
| India has the unique advantages of having the biggest domestic market and this should support IT companies. |
| Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality. |
| Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation. |
| Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense. |
