 Celebrate what you want to see more of. |
| The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. |
| Leaders don't create followers, they create more leaders. |
| Test fast, fail fast, adjust fast. |
| All business success rests on something labeled a sale, which at least momentarily weds company and customer. |
| Give a lot, expect a lot, and if you don't get it, prune. |
| Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past. |
| Communication is everyone's panacea for everything. |
| If you're not confused, you're not paying attention. |
| Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures. |
| Excellent firms don't believe in excellence - only in constant improvement and constant change. |
| South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge. |
| We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments. |
| If a window of opportunity appears, don't pull down the shade. |
| If your company has a clean-desk policy, the company is nuts and you're nuts to stay there. |
| Design is so critical it should be on the agenda of every meeting in every single department. |
