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James Cash Penney Quotes

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James Cash Penney
September 16, 1875 - February 12, 1971
Nationality: American
Category: Businessman
Subcategory: American Businessman

Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.


The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.


Men are not great or small because of their material possessions. They are great or small because of what they are.


I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.


Change is vital, improvement the logical form of change.


Salesmanship, too, is an art; the perfection of its technique requires study and practice.


Success cannot come from standstill men. Methods change and men must change with them.


The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.


It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.


We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.


Every man must decide for himself whether he shall master his world or be mastered by it.


A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.


My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.


Salesmanship is limitless. Our very living is selling. We are all salespeople.


No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't.


Courteous treatment will make a customer a walking advertisement.


Theory is splendid but until put into practice, it is valueless.


No business can succeed in any great degree without being properly organized.


We get real results only in proportion to the real values we give.


Success will always be measured by the extent to which we serve the buying public.


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