 There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man. |
| I was long brought up to think that it was nothing short of a crime to miss a sale. |
| Luck is always the last refuge of laziness and incompetence. |
| The well-satisfied customer will bring the repeat sale that counts. |
| There's no better friend to any merchant than a fair competitor. |
| The greatest teacher I know is the job itself. |
| Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust. |
| Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership. |
| I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps. |
| Do not primarily train men to work. Train them to serve willingly and intelligently. |
| Exchange ideas frequently. |
| Clock watchers never seem to be having a good time. |
